Customer support that
doesn’t let anything slip
One inbox for every channel and every brand. Every conversation gets an owner, a deadline, and a record you can pull up later. Nothing sits forgotten in someone’s head.
One conversation. Three stages.
Nothing slips.
Email, a web form, a social DM, a forwarded thread. Whatever the channel, it all lands in the same inbox. Vordrix gives it an owner, starts the clock, and closes it on the record.
It enters the queue
Email, social, a web form, or a forwarded thread. Stamped with a number the second it arrives.
It gets a name on it
An agent takes it. The SLA clock starts. Tags, priority, and notes stay attached to the conversation.
It exits with a resolution
A reply, a CSAT score, an audit line. Searchable forever. Nothing left in anyone’s head.
The whole context lives on the conversation.
SLA timer, priority, owner, tags, the customer’s plan, all on the same ticket. No tab-hopping, no losing the thread. Your agent resolves it right where the conversation happens.
You know what’s pending before you open the inbox.
Open conversations, response time, resolution rate, and channel mix, consolidated across every brand, on one screen. No setup wizard.
Run several brands from one desk.
Each brand keeps its own domain, its own signature, its own queue. Your team works from a single inbox. Switch context with a keystroke, not a tab.
Not a chat widget.
A real ticketing system.
Six pieces that work as one. Built so support stops being the place where promises quietly disappear.
Unified inbox
Every channel and every brand in one queue. Assign, snooze, tag, search the full history, and run bulk actions when volume spikes.
SLA management
Targets by priority. The countdown lives on the conversation, pauses after hours, and escalates before it breaches.
Multi-channel email
Your own domain or a vordrix.com address. Five DNS records and you’re live.
Contacts & history
Every customer is a record, not a thread. Full history, tags, and CSV import.
Dashboard
Open tickets, response time, resolution, channel mix, and CSAT, all on one screen.
Team & permissions
Unlimited seats. Roles, granular permissions, 2FA, and an audit trail.
Input problems → Output solutions
Customer support isn’t a chat bubble. It’s where your business keeps its promises, or quietly breaks them. Vordrix keeps them on the record.